Privacy Policy raja11 — Your Personal Data Protection

Introduction

Welcome to the raja11 Privacy Policy. This document is our written commitment to every raja11 platform user on how we handle your personal data with full responsibility, transparency, and respect.

Raja11 operates under a strict data protection framework and complies with all applicable data protection laws. We understand that your trust is the foundation of our relationship, and protecting your privacy is part of our commitment to the raja11 player community in Malaysia.

This Privacy Policy applies to all information collected through the Raja11 website, the Raja11 mobile app, and any other services provided by Raja11, including your interactions with our customer support team.

Data We Collect

Raja11 collects various types of personal data to enable us to provide a safe, efficient, and personalised service for every user. The following are the categories of data we collect:

We may also receive data about you from legitimate third-party sources, such as identity verification agencies and fraud prevention service providers, for the purposes of verifying your identity and protecting your account security.

How We Use Your Data

Raja11 uses collected personal data solely for legitimate and transparent purposes. The following are the primary ways we use your data:

• Service provision — processing registrations, managing accounts, handling deposits and withdrawals, and enabling access to all games on the platform.
• Identity verification — conducting required KYC checks to ensure the security of all financial transactions and comply with legal requirements.
• Security & fraud prevention — detecting and preventing fraudulent activity, money laundering, multiple account use, and any platform abuse.
• Communication — sending important account-related notifications, security updates, promotional information (where you have consented), and responses to support enquiries.
• Personalise your experience — tailoring game recommendations, promotional offers, and the platform interface based on your preferences and usage behaviour.
• Responsible gaming — monitoring gameplay patterns to detect early signs of problem gambling and offering appropriate support where needed.
• Legal compliance — fulfilling legal and regulatory obligations, including required reporting to relevant authorities.

Data Sharing

Raja11 does not sell, rent, or trade users' personal data to any third party for their own marketing purposes. However, we may share your data in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating the platform, such as payment gateway providers, identity verification services, customer support platforms, and cloud computing providers. All such providers are bound by strict confidentiality agreements and may only use data for specified purposes.
• Legal compliance — when required by law, court order, or direction from a legitimate authority to disclose data.
• Crime prevention — to law enforcement agencies where there is reasonable evidence of criminal activity, including money laundering or fraud.
• Business transfers — in the event of a merger, acquisition, or asset sale, user data may be transferred as part of the transaction, with advance notice given to users.

Data Security

Raja11 continually invests in the latest security infrastructure to ensure your personal data is always protected to the highest standard. The security measures we implement include:

• 256-bit SSL/TLS Encryption for all communications between your device and the raja11 servers.
• Data encryption at rest — all sensitive data is stored in encrypted format within our databases.
• Role-based access control — only authorised personnel with a legitimate job requirement may access user data.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• 24/7 threat monitoring with an automated intrusion detection system that operates around the clock.
• Two-factor authentication (2FA) available to all user accounts as an additional layer of security.

Cookies & Tracking Technologies

Raja11 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
• Performance Cookies — collecting anonymous information on how users interact with the platform to help us improve the user experience.
• Functional Cookies — remembering user preferences such as language selection, display layout, and other settings for a more personalised experience.
• Security Cookies — helping to detect suspicious activity, prevent fraud, and protect user accounts from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Raja11 platform. For more information on managing cookies, please refer to your browser's help section.

User Rights

As a raja11 user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without undue difficulty:

To exercise any of the above rights, please contact the raja11 support team via live chat on the platform. We will process your request within 30 working days from the date the request is received.

Children's Data

Raja11 is an exclusive platform for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18 years of age.

Should we find that we have inadvertently collected data from an individual under 18 years of age, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered a raja11 account are requested to contact our support team immediately.

Cross-Border Data Transfers

In operating the Raja11 platform, users' personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we use cloud computing services and international technology providers to ensure optimal platform availability and performance.

Every cross-border data transfer is conducted ensuring protection equivalent to Malaysia's data protection standards is maintained. We use the following protective mechanisms:

• Data processing agreements with all service providers that receive user data.
• Regular security assessments of third-party service providers.
• End-to-end encryption is applied to all data transfers across borders.

Data Retention Period

Raja11 retains user personal data only for as long as necessary to fulfil the processing purpose, or as required by law. The following are our data retention guidelines:

• Active account data — retained for the duration of the active account plus 5 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in compliance with financial and taxation legal requirements.
• Support communication logs — retained for 2 years from the date of last interaction.
• Technical log data — retained for 90 days for technical troubleshooting and security purposes.
• Marketing data — retained until you withdraw consent to receive marketing communications.

Once the retention period has expired, data is securely deleted using methods that ensure it cannot be recovered.

Privacy Policy Amendments

Raja11 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, evolving legal requirements, or improvements in how we protect user data.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's main page for at least 14 days before the changes take effect.
• Sending email notifications to all registered users for amendments involving material changes to user privacy rights.

Continued use of the raja11 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how raja11 handles your personal data, do not hesitate to contact us. The raja11 support team is available to assist you 24 hours a day, 7 days a week.

For general enquiries and immediate support, you can also reach us via live chat on the platform or visit our FAQ page for answers to frequently asked questions.